Easy Rider on Wednesday and Thursday Only (30 minutes - 1 hour only available to groups of 20 or more participants)
Payment is to be made in full to reserve your time slot. To ensure a quality experience, tours are offered by reservation. When you book a tour, we schedule guides and other support staff to be available to make your adventure one you'll remember. If you fail to meet your appointment, we still incur all the same expenses and may have turned others away. Therefore, those guests who fail to show for a reservation, change their numbers, or cancel without a minimum of 72 hours notice will be charged the full tour price times the number of participants the reservation was originally made for. Additional participants, without a reservation, who arrive with the scheduled group may not be able to participate if space is not available.
LARGE GROUPS, SCHOOLS AND CAMPS CANCELLATION POLICY
Groups of 20 or more must pay a $500 non-refundable deposit to reserve their space. $500.00 deposits are fully refundable if the tour is cancelled 14 days prior to trip date. All deposits are refunded if trip is cancelled due to unsafe weather conditions. If tour is canceled less than 14 days prior to trip date, you must reschedule your date to avoid being charged the full amount due for all participants. The balance of your group payment will be due upon arrival at Spring Mountain on the date of your group outing. Final payment may be made using: Cash - Corporate Check - VISA or MasterCard - American Express.
BAD WEATHER POLICY
We will not run tours in storms, high winds, or thunder and lightening. It is important to remember that foul weather in your area does not necessarily mean foul weather here at Spring Mountain. Please call first if you have concerns about the weather. We will call only if we are certain your tour will not run. In some cases, tours may be postponed to allow for weather systems to pass. A summer storm can make for some of the most beautiful conditions and opportunities to see wildlife that may not have been out during the heat of the day. So as not to risk depriving you of the best tour of the week, we are likely to wait and see!
Canopy Tours do not go out if the temperature is below freezing or in a consistent rain.
Tipping your guides is customary. The amount is up to you. Typical gratuities range between 10 and 20 percent of your total tour price. Groups of 12 or more will be charged an automatic 10% gratuity.
WHAT TO WEAR AND BRING
All guests are provided with and required to wear a harness and a helmet. Guests are permitted to use their own harness/helmet so long as it is less than 3 years old, is UIAA/ASTM certified and passes our inspection. Guests with long hair must securely tie it back to prevent interference with equipment. Guests should wear comfortable clothes and closed-toed shoes. NO FLIP-FLOPS OR SLIDE ON SHOES! Shorts are permitted but not recommended. Some of our rope challenges and bridges require guests to climb/crawl on rope. Activities such as these are performed much more comfortably in pants. Please check the weather before coming and dress appropriately. Please remove all jewelry prior to the tour. Jewelry and personal possessions should be stored in your vehicle or left at home. We cannot be responsible for personal property lost, damaged, or stolen during the tour. Simple consumer level digital and film still cameras with secure retaining straps are permitted on the tour. Professional photographic equipment and/or video recording devices of any kind are not permitted anywhere on the property without prior written permission. Be advised that guests will need both hands free to experience the tour. What you bring you also must carry. Food and drinks are allowed but must be carried by the guest in their own backpack for the duration of the tour. No Glass and No Alcohol will be permitted. Guests suspected of being intoxicated will be turned away with no refund.
Canopy Tour Restrictions: The tour is designed for participants of good to moderate health; within a strictly enforced weight range from 70 to 250 pounds and who are able to climb stairs unassisted. Guests who have thighs/quads exceeding 26" in circumfrence will not fit into our harnesses and thus will not be able to participate. Pregnant women, people with heart, leg, or back problems, or other serious illness are advised not to do the canopy tour. Children, ages 10 to 14, are welcome when accompanied by a parent or legal guardian. Children 10 to 14 will be permitted to participate with a friend's parent or legal guardian or organized group provided their own parent or guardian sends a signed release of liability. Teens 15 to 17 may come alone provided they have a parent or guardian signed release of liability. Although parents are permitted to walk and watch beneath the tour, this is not recommended as it takes away from the tour experience for those on the tour. Parents who wish to photgraph their children or are concerned about their being alone are encouraged to participate rather than walk beneath them.(Download release form here)
Exceptions to any restrictions are at the discretion of the management.